This site has moved.

On August 19 at 8:00 PM, we moved to a new data center. As part of the migration, we modified our DNS configuration. For most, the DNS change should take effect in a couple hours. For a few, it could take up to 24 hours. If you are seeing this page, your DNS is pointing to a cached entry. The caching typically takes place at your Internet Service Provider (ISP), the vendor that provides your Internet connection. In rare cases, the caching is occurring on your machine. Follow the directions at the bottom of this page to clear DNS cache locally, and then reload this page to check the fix. If the problem persists and you need additional support, call 1-800-514-8494 or email support@testsys.com.

Here are the steps to clear DNS cache on Windows and Mac:

Windows

  • Click the Start menu and type "cmd."
  • Right-click on the Command Prompt option and choose Run as Administrator. Please Note: If you encounter a warning stating you are not the administrator of your computer you will need to contact your administrator to implement the following steps
  • In the Command Prompt window that appears, type the following command: ipconfig /flushdns.
  • If successful, the Command Prompt will report back with "Successfully flushed the DNS Resolver Cache."

Mac

  • Press Command + Space on your keyboard to open Spotlight
  • Search for Terminal
  • Press Enter to open the program
  • If you are on MacOS Catalina or newer follow these steps
    • Type the following command into your terminal window and press Enter
      • sudo dscacheutil -flushcache;sudo killall -HUP mDNSResponder
      • Note: You will not see a success message once the command has been entered. Please check the site again to ensure the problem has been resolved
  • If you are on previous versions of MacOS
    • You will need to use a different command line depending on which MacOS version you have.
    • Please visit this site to locate the command line needed for your operating system
    • Scroll down to the section titled "How to Clear DNS Cache For Your MacOS Version"
    • Type the appropriate command into your terminal window and press Enter
      • Note: You will not see a success message once the command has been entered. Please check the site again to ensure the problem has been resolved